FAQ
CANCELLATIONS / NO-SHOWS
We know life happens! If it’s more than 12 hours before your appointment, you can cancel or adjust your appointment time in your Haus account or by contacting the Haus where you are booked.
In order to protect our Esthies’ time, no-shows or cancellations within 12 hours of appointments will be charged 50% of booked services.
To cancel or reschedule, login to your Haus account HERE. Contact information for every location is listed on our Hauses pages.
RETURNS
If for any reason you are not completely satisfied with your Face Haus purchase you can return products unopened and in their original packaging for a full refund of the purchase price within 30 days of purchase.
HOW TO RETURN
Please contact info@thefacehaus.com to inquire about a return. Customers who purchase products from thefacehaus.com must return the items to:
The Face Haus LLC
20 Commerce Street
East Haven, CT 06512
For products purchased from Amazon or other authorized resellers, please contact that retailer for return/exchange information. We can only accept returns/exchanges for orders placed with thefacehaus.com directly.
If you should need further information regarding the return of any of The Face Haus products, please do not hesitate to contact us at info@thefacehaus.com or call (855) 550-4287, and it would be our pleasure to assist you however we can.
SHIPPING
We offer complimentary USPS ground shipping on all orders of $50 or more. Face Haus does not ship outside the United States and does not process orders during weekends or holidays.
CONTACT
We value your feedback.
Contact us at info@thefacehaus.com / (855) 550-4287
Monday to Friday, 8:30am to 4:30pm EST except holidays.
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THE UNDERSTANDING
“I am an esthetician that cares for your skincare needs, especially if you are a first timer!”
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE EMPATHETIC REALIST
My major goal as an esthetician is to improve my clients' skin and look. I genuinely care about my clients and want to set realistic goals for them. I adore the enthusiasm and excitement of people arriving for a treatment and leaving with actual benefits. I'm open and honest, and I take pleasure in what I do.
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
"I have decided to stick with love. Hate is too great a burden to bear." – Martin Luther King, Jr.
Being an esthetician allows me to contribute to building my clients’ confidence, and see a healthier version of themselves. I always look to see the best in everyone, and every situation. I love helping others, and believe that overcoming challenges is essential to developing an understanding of people other than ourselves.
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE NEW FACE, WHO THIS?
My goal is to have all my clients feeling completely brand new! I will give you confidence, education and guidance to maintain your skins needs, and you will be leaving feeling refreshed, clean and new face... who this?
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE INSPIRATION
“The highest human act is to inspire …” - Nipsey Hustle Many of my peers, family, and friends say that I am an inspiration to them!
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE REVITALIZER
There was a point when the amount of makeup I was wearing everyday was so heavy that it was uncomfortable to smile. Improper cleansing and face picking led to hyperpigmentation, congested skin, and wrinkle creases. I felt lost and I wanted the truth. Shortly after, I enrolled in esthetics school. Coaches would tell me, “look at her skin she could use a restart”. With great patience and consistency, I found someone I haven’t seen in awhile... the natural me with clear skin! The thought of helping others with their skin, and to make a career out of it, that truly sounded like a win- win.
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE PROFESSIONAL
I'm a big believer that if you focus on good skin care you can have beautiful skin! I truly enjoy helping my clients find the right products they need to create the perfect skin care routine and achieve the results they want. Great skin doesn't happen by chance, it happens by appointment!
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE NATURAL PERFECTIONIST
For every facial I give my goal is consistently aimed towards perfection and results, and from a natural and nurturing approach that results in perfectly healthy skin!
Why skincare? Having struggled with different skin disorders myself I became passionate and determined to help as many people as I can to fight the battles that skin can go through.
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE SIMPLIFIER
Why complicate, let’s focus on 3 things: hydration, exfoliation and sun protection. We should always pay attention to our intentions, sometimes we need a little more help; sometimes less is more. A good diet, a good night sleep and a consistent skin regimen can make miracles.
Why skincare? I want to help clients to figure out what they can do to reveal their best skin without overwhelming them. We are always learning, there are always ways to empower one another.
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE GLOW GETTER
The way to glowing skin is education, understanding, consistency and commitment. Facials are important and what you do at home daily is equally important. I educate my clients and together we do the work to GET their skin GLOWING!
The key to maintaining awesome skin long term is patience, commitment and consistency are the key to long term skin success. It's truly a lifestyle change, when I have a committed client, we can truly achieve positive skin transformation. Three adjectives to describe me? Nurturing, organized and silly
*f4b87304-1594-4b5d-90ec-5169d5628f3c#Santa Monica* -
THE MOISTURIZING MAMA
Moist skin is healthy skin!
This is my goal for each of my clients. Why skincare? I love making people feel better. As an esthetician, when my clients leave my chair feeling rejuvenated, confident and glowing, it is the greatest reward.
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
THE EMPATHETIC REALIST
My major goal as an esthetician is to improve my clients' skin and look. I genuinely care about my clients and want to set realistic goals for them. I adore the enthusiasm and excitement of people arriving for a treatment and leaving with actual benefits. I'm open and honest, and I take pleasure in what I do.
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
THE NERDY NURTURER
I use science to educate people on how to take care of their skin. There are many ways to treat a problem and I always use the most effective one for my clients. The key to maintaining awesome skin long term is knowledge!
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
THE SKIN SOOTHER
My main goal for all my clients is to make sure they leave with healthier skin and the correct skincare advice for their type. We all are so different and unique in our own ways, same goes for our skin. I’m here to make it easier and to help you build a healthy routine that is going to soothe and bring out the best of your skin!
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
THE SKIN HEALER
It’s important that each client I see feels alleviated of their skin concerns, one facial at a time, with specialized technology, effective products, treatments, and care.
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
"Individually we are one drop. Together we are an ocean." - Ryuonosuke Satoro
I love Face Haus because it is different from other “spa” settings: it has a unique, collective environment filled with a positive, high-frequency pulse. Along with regular professional facials, home care is the key to maintaining great skin long-term. It’s what you do everyday.
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
THE RADIANCE REVEALER
My goal is for my clients to feel proud of their own bare skin! No makeup, no filters!
Clients love coming back to me because I am genuinely passionate about skincare, and I infuse that passion into each service that I provide!
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
"And the moon said to me- My darling, you don’t have to be whole in order to shine." - Nichole Mcelhaney
After experiencing many breakouts as a teenager, I decided to take that extra step to educate myself on the causes behind skin problems/conditions. Understanding the way the skin and ingredients worked, I was able to reach my skin care goals I had set for myself. The idea that I could share my knowledge with others to help them reach their skin care goals really sparked this passion inside of me. Three adjectives that describe me? Easy-going, Authentic & Driven.
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
"I have decided to stick with love. Hate is too great a burden to bear." – Martin Luther King, Jr.
Being an esthetician allows me to contribute to building my clients’ confidence, and see a healthier version of themselves. I always look to see the best in everyone, and every situation. I love helping others, and believe that overcoming challenges is essential to developing an understanding of people other than ourselves.
*0f5e6eae-a68b-40f9-a255-064171b7d334#Studio City* -
THE PIGMENT PERFECTOR
"Relentless acne? Stubborn pigment? Dehydrated skin? I can be your intro or end goal for your skincare needs and we’ll say goodbye to 'Full Coverage' together!"
"f9bada59-3369-4506-89a0-8f7551f3f066#Dallas Preston Royal" -
THE MAGIC TOUCH
My goal with every client is to provide a relaxing and educational facial that leaves them feeling confident in the skin they’re in!
*f9bada59-3369-4506-89a0-8f7551f3f066#Dallas Preston Royal* -
THE PRO-AGER
Often we hear anti-aging but I want to help everyone understand the aging is a beautiful thing and it just means we can give our skin a little extra love.
*f9bada59-3369-4506-89a0-8f7551f3f066#Dallas Preston Royal* -
THE GO-TO GIRL
My passion for my client's skin is what keeps them coming back for not only services but advice on everything skincare! I always want to customize each experience specifically to their needs and recommend products I know they’re gonna love!
*f9bada59-3369-4506-89a0-8f7551f3f066#Dallas Preston Royal* -
THE STUDENT
My passion is continuously learning innovative, non-invasive, and safe methods that bring the best results to my clients: healthy, youthful and glowing skin.
Clients keep returning to me for their customized treatments, my magnetizing touch, and the information I share during every skin experience.
*f9bada59-3369-4506-89a0-8f7551f3f066#Dallas Preston Royal* -
THE MAGIC MAKER.
I help craft each clients' skin goals while they're in my chair to make magic.
*89c3bd32-698b-40ca-90dd-baff969c0f08#West Village* -
THE SUNSHINE ESTHIE
My number one goal as your new “Esthie Bestie” is to be a guiding light. Whether you need hydration to rid you of a dull complexion, an educational treatment so you will learn how to care for your skin between visits, or positivity to brighten your day… I am here to be the sunshine you need in your best skin life! Let’s glow!
*89c3bd32-698b-40ca-90dd-baff969c0f08#West Village* -
THE BRIGHTENING + RADIANCE EXPERT
"Will have you shinning brighter than a diamond! Everyone has a diamond inside of them, sometimes it just needs a little polishing to see how great it is."
*89c3bd32-698b-40ca-90dd-baff969c0f08#Dallas West Village* -
THE INTUIT
I have a built-in "knowing" for what skin needs. I see a finished goal for every individual I put my hands on. As I often say... "touching faces, changing lives!"
*89c3bd32-698b-40ca-90dd-baff969c0f08#Dallas West Village* -
THE DEWY GAL
I love helping my clients leave my chair feeling dewy, refreshed, and ready to take on anything!
I got into skincare because I love inspiring others to find confidence in themselves, having beautiful skin can really boost someone's confidence!
*89c3bd32-698b-40ca-90dd-baff969c0f08#West Village* -
THE GLOW GIRL: My goal with my clients is to make them feel radiant so that they glow from the inside out and feel confident in their skin.
The key to maintaining awesome skin long term is hydration, SPF, and facials! My guilty pleasure? True Crime Podcasts
*89c3bd32-698b-40ca-90dd-baff969c0f08#West Village* -
THE BEAUTY BOSS
"I am the beauty boss because I give my clients the best services catering to their specific needs to make sure we enhance their outer beauty, and boost their confidence so they’ll discover their inner boss. Bosses only accept the best and I go above and beyond educating myself and my clients on different ways to ensure we get the best possible results, while giving top quality services."
"9271a959-8e2e-4f44-8ad2-a0e7be3925b0#Houston Rice Village" -
THE COMFORTER
I have an innate passion for making others feel more seen, comfortable and confident in their own skin. As a service provider, I aim to create a safe, relaxing and healing space that is deserving of all persons.
*9271a959-8e2e-4f44-8ad2-a0e7be3925b0#Houston Rice Village* -
THE SMILER
A smile can brighten up a face more than any skin care product. I want everyone that I encounter to feel that way after they leave my chair.
*9271a959-8e2e-4f44-8ad2-a0e7be3925b0#Houston Rice Village* -
THE DAYMAKER
"Nothing makes a woman more beautiful than the belief that she is beautiful" - Sophia Loren
What's your superpower? Making someone's day brighter than when they arrived! What are three adjectives that describe you? Loving, Honest and Positive.
*9271a959-8e2e-4f44-8ad2-a0e7be3925b0#Houston Rice Village* -
THE GLOWGETTER
“Practice makes perfect, never give up!”
People would be surprised to know that I love to do make-up, that’s why I got into skincare. If your skin isn’t flawless, your makeup won’t be flawless. Clients love coming back to me because I give 100% effort, making sure they have a good, relaxing experience, and I go the extra mile so they always leave satisfied. Three adjectives to describe me? Lovable, Caring & Hardworking
*9271a959-8e2e-4f44-8ad2-a0e7be3925b0#Houston Rice Village*
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