We know life happens! If it’s more than 12 hours before your appointment, you can cancel or adjust your appointment time in your Haus account or by contacting the Haus where you are booked.   
In order to protect our Esthies’ time, no-shows or cancellations within 12 hours of appointments will be charged 50% of booked services.
To cancel or reschedule, login to your Haus account HERE. Contact information for every location is listed on our Hauses pages.


If for any reason you are not completely satisfied with your Face Haus purchase you can return products unopened and in their original packaging for a full refund of the purchase price within 30 days of purchase.


Please contact info@thefacehaus.com to inquire about a return. Customers who purchase products from thefacehaus.com must return the items to:

The Face Haus LLC
20 Commerce Street
East Haven, CT 06512

For products purchased from Amazon or other authorized resellers, please contact that retailer for return/exchange information. We can only accept returns/exchanges for orders placed with thefacehaus.com directly.

If you should need further information regarding the return of any of The Face Haus products, please do not hesitate to contact us at info@thefacehaus.com or call (855) 550-4287, and it would be our pleasure to assist you however we can.


We offer complimentary USPS ground shipping on all orders of $50 or more. Face Haus does not ship outside the United States and does not process orders during weekends or holidays.


We value your feedback.
Contact us at info@thefacehaus.com(855) 550-4287 
Monday to Friday, 8:30am to 4:30pm EST except holidays.